Frequently asked questions

Live Pilates USA offers premium, custom-built Pilates equipment made from durable materials like carbon steel, featuring handcrafted details such as hand-stitched mattresses for added comfort and longevity.

Located in the USA, we offer showroom visits by appointment. Contact us for a personalized consultation to experience our high-quality Pilates equipment.

Our range includes high-end reformers, barrels, Pilates chairs, and our exclusive V12 Functional Pilates machine, designed with 360-degree motion for diverse workouts.

Founded by Pilates expert Ariana Ben Ami and business innovator Eli Ben Ami, Live Pilates USA combines decades of experience to bring innovative, trusted Pilates equipment to studios and gyms.

While designed primarily for professional Pilates studios and gyms, our equipment can be used in home Pilates studios with ample space for larger machines.

Yes, we offer customization options for many of our Pilates machines, including choice of color and materials. Contact us to discuss custom Pilates equipment options.

Orders can be placed directly on our website. Once you complete the purchase, we’ll coordinate shipping or pick-up from our warehouse for your convenience.

Due to our handcrafted approach, please allow 45-60 days for production and delivery of your Pilates equipment. We keep you updated throughout the process.

We offer a comprehensive warranty: 15 years for the main frame, 2 years or 5,000 hours for springs, and 1 year for wearable components.

If your Pilates machine sustains damage during delivery, contact us immediately for assistance with repairs or replacement parts.

Yes, we offer guidance on routine care and maintenance to keep your Pilates equipment in optimal condition. Our support team is available to answer any questions you may have about maintaining your machines for long-lasting use.

All sales are final due to the custom-built nature of our Pilates equipment. However, we offer support for issues related to damaged or missing parts.

In the rare event that your equipment requires repair, our support team will help coordinate the process. For minor parts or components, we provide assistance with replacements or recommend local services for larger repairs.

Due to the custom-made nature of our equipment, changes to an order may be limited once production begins. Contact us as soon as possible if you need to make adjustments, and we will do our best to accommodate.