Question 1

What makes Live Pilates USA Pilates equipment unique?

Accepted Answer

Live Pilates USA offers premium, custom-built Pilates equipment made from durable materials like carbon steel, featuring handcrafted details such as hand-stitched mattresses for added comfort and longevity.

Question 2

Where is Live Pilates USA located, and can I schedule a showroom visit?

Accepted Answer

Located in the USA, we offer showroom visits by appointment. Contact us for a personalized consultation to experience our high-quality Pilates equipment.

Question 3

What types of professional Pilates machines do you offer?

Accepted Answer

Our range includes high-end reformers, barrels, Pilates chairs, and our exclusive V12 Functional Pilates machine, designed with 360-degree motion for diverse workouts.

Question 4

Who founded Live Pilates USA, and what is their expertise?

Accepted Answer

Founded by Pilates expert Ariana Ben Ami and business innovator Eli Ben Ami, Live Pilates USA combines decades of experience to bring innovative, trusted Pilates equipment to studios and gyms.

Question 5

Is Live Pilates USA equipment suitable for home Pilates studios?

Accepted Answer

While designed primarily for professional Pilates studios and gyms, our equipment can be used in home Pilates studios with ample space for larger machines.

Question 6

Can I customize my Pilates reformer or other equipment?

Accepted Answer

Yes, we offer customization options for many of our Pilates machines, including choice of color and materials. Contact us to discuss custom Pilates equipment options.

Question 7

How can I order custom Pilates equipment from Live Pilates USA?

Accepted Answer

Orders can be placed directly on our website. Once you complete the purchase, we’ll coordinate shipping or pick-up from our warehouse for your convenience.

Question 8

How long does it take to receive custom-built Pilates equipment?

Accepted Answer

Due to our handcrafted approach, please allow 45-60 days for production and delivery of your Pilates equipment. We keep you updated throughout the process.

Question 9

What warranty comes with Live Pilates USA’s professional Pilates equipment?

Accepted Answer

We offer a comprehensive warranty: 15 years for the main frame, 2 years or 5,000 hours for springs, and 1 year for wearable components.

Question 10

What should I do if my Pilates equipment arrives damaged?

Accepted Answer

If your Pilates machine sustains damage during delivery, contact us immediately for assistance with repairs or replacement parts.

Question 11

Does Live Pilates USA provide support for regular maintenance of Pilates equipment?

Accepted Answer

Yes, we offer guidance on routine care and maintenance to keep your Pilates equipment in optimal condition. Our support team is available to answer any questions you may have about maintaining your machines for long-lasting use.

Question 12

Are returns or exchanges allowed on custom Pilates equipment orders?

Accepted Answer

All sales are final due to the custom-built nature of our Pilates equipment. However, we offer support for issues related to damaged or missing parts.

Question 13

What is Live Pilates USA’s policy on repairs for Pilates equipment?

Accepted Answer

In the rare event that your equipment requires repair, our support team will help coordinate the process. For minor parts or components, we provide assistance with replacements or recommend local services for larger repairs.

Question 14

Can I modify my order after it has been placed?

Accepted Answer

Due to the custom-made nature of our equipment, changes to an order may be limited once production begins. Contact us as soon as possible if you need to make adjustments, and we will do our best to accommodate.

All your Answers to Questions about Our Pilates Equipment